Terms of Service

Terms and Conditions
Effective Date: 27-03-2025

Welcome to Zavia Perfumes! By using our website (https://www.zaviaperfumes.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

This website is being operated by Zavia Oud And Perfumes. 

1. General Information

Zavia Perfumes provides premium perfumes and related products for purchase through our website. By accessing our site, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

2. Ordering and Payments

  • All orders placed on our website are subject to acceptance and availability.

  • Prices listed on the website are in INR and inclusive of applicable taxes unless stated otherwise.

  • We accept payments UPI, Debit cards, Credit cards, Netbanking and also through Cash on Delivery

  • Once an order is placed, you will receive a confirmation email. However, this does not constitute acceptance of your order until it is dispatched.

3. Shipping and Delivery

  • We strive to process and ship orders within 7-10 business days.

  • Delivery timelines may vary based on location and courier service availability.

  • Zavia Perfumes is not responsible for delays caused by external factors such as customs clearance or courier issues.

4. Returns and Refunds

  • Returns are accepted within 7 days of delivery, provided the product remains unused and in its original packaging.

  • Refunds will be processed after the returned item is inspected and approved.

  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Product Descriptions

  • We make every effort to ensure accurate product descriptions and images. However, slight variations may occur due to screen differences or manufacturing updates.

  • Zavia Perfumes is not responsible for allergic reactions or sensitivities caused by our products. Please review the ingredient list before purchasing.

6. Intellectual Property

  • All content on this website, including text, images, logos, and product designs, is the intellectual property of Zavia Perfumes and may not be copied, reproduced, or distributed without written consent.

7. Privacy Policy

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

8. Limitation of Liability

  • Zavia Perfumes shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

  • We do not guarantee uninterrupted or error-free service on our website and are not responsible for any technical issues beyond our control.

9. Governing Law

  • These Terms and Conditions are governed by and interpreted in accordance with the laws of Kerala, India.

  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

10. Changes to Terms and Conditions

  • Zavia Perfumes reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the website.

  • Continued use of our website constitutes acceptance of the revised terms.

11. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: zaviaperfumesonline@gmail.com 
Phone: +91 - 9388870999
Address: NEAR LULU MALL, 37/3997 B1, NH 66, EDAPPALLY, Thrikkakara, Ernakulam, Kerala, 682024

Thank you for shopping with Zavia Perfumes!